Heathos
OE Prep Starts Now
90 Days to Open Enrollment
Volume 10July 2026

ON THE PULSE

Monthly Insights for Agents, Partners and Industry Insiders

July marks the halfway point of the year. Inside, find summer engagement ideas, a Pulse 2.0 update, and everything you need to plan for a strong second half and Open Enrollment ahead.

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Table of Contents

From the Desk of the CEO

Todd Baxter

Todd Baxter, CEO of Heathos

Welcome to Volume 10 of On The Pulse.

July marks the halfway point of the year, and it is an ideal time to pause, evaluate, and prepare for what comes next. The strongest agencies are not waiting for Open Enrollment to begin planning. They are refining processes, investing in their teams, and building stronger relationships with members today.

At Heathos, we continue to enhance Pulse 2.0, expand operational capabilities, and develop tools that help agents spend less time chasing information and more time serving clients.

This month you'll find practical ideas for summer engagement, updates on our technology roadmap, and resources to help position your agency for a successful second half of the year.

Warm regards,

Todd Baxter

CEO, Heathos

Modern office workspace

Agent Essentials

July 2026

Summer Success Checklist

  • Complete mid-year member reviews
  • Verify licensing remains current
  • Review persistency trends
  • Identify cross-sell opportunities
  • Begin planning Open Enrollment marketing

Pulse 2.0 Update

Exciting updates are coming to Pulse. Soon, you'll have enhanced visibility directly within the platform, including access to your downline books of business and ACA statements. To get started and access these tools at your fingertips, please connect with your account manager to obtain your login credentials and activate your access.

Heathos Pulse 2.0 platform update

Agent Tip of the Month

A quick summer check-in today creates stronger retention tomorrow.

Radar data visualization

On the Radar

MFA Is Here

Multi-Factor Authentication (MFA) will be required for all users accessing E123.

What is changing

MFA adds an extra layer of security by requiring users to verify their identity with a one-time code sent by text or email after entering their password.

Why this matters

MFA helps:

  • Prevent unauthorized account access
  • Protect sensitive data from security breaches
  • Support security and compliance requirements

Rollout Timeline

Jun
29
Wave 1
MFA enabled for all new brand agencies during onboarding
Jun
30
Wave 2
MFA extended to new agencies onboarded in 2026
Jul
21
Wave 3
Rollout to a subset of downlines
Aug
3
Wave 4
Implementation with remaining IMOs & Agencies
Sep
1
Wave 5
Full enforcement ahead of OE 2026

Looking Ahead to Open Enrollment

Now is the time to evaluate workflows, staffing, training, and marketing plans.

Compliance Reminder

Please review the 2027 Final Rule Highlights for ACA Agents and Brokers.

Industry Insight

Year-round engagement leads to stronger retention and more referrals.

Pulse 2.0 Progress Report

Spotlight

Early partners continue to report improved visibility, cleaner dashboards, and faster reporting.

Heathos Pulse 2.0 progress update
Digital blog interface
Calendar planning

On the Calendar

Important dates and checkpoints

Jul
15

Mid-Year Business Review

Aug
1

Open Enrollment Planning Begins

Aug
15

Marketing Readiness Checkpoint

Professional tools and resources

Agent Toolbox

Important links and resources - Quicklinks to bookmark

Heathos LMS Training

Access over 30 training modules covering product knowledge, compliance, and sales techniques. Complete certifications at your own pace.

Heathos Pulse

Real-time data & compliance tools. Your centralized command center for performance tracking, training, and compliance management.

NIPR

National Insurance Producer Registry - Streamlined insurance licensing and compliance monitoring for insurance professionals across all states.

Product Catalogue

Need product information? Bookmark this link to access our current list of products in one centralized location.

Agent Support

Get personalized assistance from our dedicated agent support team. Whether you need help with enrollment processes, commission questions, or technical support, we're here to help.

📞 Telephone: 732-440-8600

📧 Email: agents@firstenroll.com